I brought my Mercedes in after a warning light came up on the dashboard. The 'diagnosis' they gave me was to do with the ABS module to which they recommended purchasing a brand new one (of course they did) at the cost of £960 +VAT plus labour (they mentioned that the whole job would set me back not short of 1500 quid). The car isn't worth much more than about 3/4 Grand, so it was a difficult decision... My mechanic at home suggested whether they would look for a secondhand module for me, but because I lived 'upcountry' they wouldn't be able to guarantee the job. I also asked them whether they could send the part to be repaired, (I even found a link online who could repair it within 24hrs) and again they weren't happy doing that. They insisted that the diagnostic was correct and that a new part was the only option.
My mechanic (I know nothing about cars) was suspicious, and I made the decision to send the car back on a tow truck to him and hire a car to take me and my Mum back home.
I'm glad I did!!
It turned out that it was just a couple of brake pipes that needed replacing... Could have spent £1500...
When I mentioned that their diagnostic was evidently wrong since the car had been recently fixed with a diagnostic showing no fault, and perhaps I could have my fee of £78 (for the diagnostic) back considering they were wrong and I've already spent money hiring a car, they said no and that from the time I took the car away till it got to my mechanic, it could have "fixed itself" Wow!! What thorough service!
You might be asking, well what do you want?
I would have been happy if they had returned my 78 quid.
- United Kingdom
- St. Austell
- Vehicle Services
- Neil Webb Parkside Garage
Neil Webb Parkside Garage - St. Austell
Neil Webb Parkside Garage
2.0
1 Review
Neil Webb Parkside GarageParkside Garage, Bucklers Lane, PL25 3JN +44 1726 71710https://www.yelu.uk/img/site/default-business2.jpg
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Company name
Neil Webb Parkside GarageLocation
Contact number
+44 1726 71710
Working hours
- Monday: 8:30 am - 5:30 pm
- Tuesday: 8:30 am - 5:30 pm
- Wednesday: 8:30 am - 5:30 pm
- Thursday: 8:30 am - 5:30 pm
- Friday: 8:30 am - 5:30 pm
- Saturday: 8:30 am - 12:30 pm
- Sunday: Closed
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Company description
Neil Webb Parkside Garage is located in St. Austell, United Kingdom. Company is working in Vehicle Services business activities. You can reach the company by phone at +44 1726 71710
Reviews
2.0
Neil Webb Parkside GarageParkside Garage, Bucklers Lane, PL25 3JN +44 1726 71710https://www.yelu.uk/img/site/default-business2.jpg
1
Always get a second opinion - You could save yourself hundreds of pounds!!
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